bedbet Privacy Policy

This Privacy Policy ("Policy") describes how bedbet ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data belonging to players ("you", "your") who access and use the bedbet website and associated services at bedbet.bio. By registering an account or using any feature of the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the bedbet Terms & Conditions and Responsible Gaming policy, which together form the complete framework governing your use of the Platform. If you do not agree with this Policy, you must discontinue use of the bedbet platform immediately.

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date above will be revised whenever material changes are made. We encourage you to review this Policy periodically to stay informed about how bedbet protects your information.

1. Data Controller

bedbet operates as the data controller in respect of personal data collected and processed through the Platform. As data controller, bedbet determines the purposes and means of processing your personal data. For all data protection enquiries, players may contact us at [email protected].

2. Personal Data We Collect

When you register and use bedbet, we collect the following categories of personal data:

Category	Examples
Identity Data	Full name, date of birth, national ID or passport number
Contact Data	Mobile phone number, email address, residential address
Financial Data	bKash / Nagad / Rocket wallet number, transaction history, deposit and withdrawal records
Technical Data	IP address, device type, browser type and version, operating system, session timestamps
Usage Data	Game history, betting history, login activity, pages visited, features used
Verification Data	Copies of identity documents, proof of address, payment method verification screenshots
Communications Data	Support ticket contents, chat logs, email correspondence with bedbet staff

We do not knowingly collect sensitive personal data (including health data, racial or ethnic origin , religious beliefs, or political opinions) unless you voluntarily disclose such information in communications with our support team. Any such information shared in that context will be treated with the highest level of confidentiality and used solely to respond to your enquiry.

3. How We Collect Your Data

bedbet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, server logs, and session tracking tools.
• Third-party sources: Identity and fraud verification data from KYC service providers; payment confirmation data from mobile wallet operators such as bKash and Nagad; geolocation data from IP intelligence services used to enforce jurisdictional access controls.

4. How We Use Your Personal Data

bedbet processes your personal data for the following purposes, each supported by a lawful basis:

• Account creation and management: To register your account, authenticate your identity, and maintain your player profile. Lawful basis: performance of a contract.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods. Lawful basis: performance of a contract.
• Identity verification (KYC): To verify your age, identity, and residential address in accordance with our anti-fraud and responsible gaming obligations. Lawful basis: legal obligation and legitimate interest.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats. Lawful basis: legitimate interest and legal obligation.
• Responsible gaming compliance: To monitor gambling patterns, apply self-exclusion restrictions, enforce deposit limits, and identify players who may be at risk. Lawful basis: legal obligation and legitimate interest.
• Customer support: To respond to your enquiries, resolve disputes, and provide account assistance. Lawful basis: performance of a contract.
• Platform improvement: To analyse usage patterns, fix technical issues, and enhance the overall experience on bedbet. Lawful basis: legitimate interest.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. Lawful basis: consent. You may withdraw consent at any time by contacting [email protected].
• Legal compliance: To meet our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities. Lawful basis: legal obligation.

5. Cookies and Tracking Technologies

bedbet uses cookies and similar technologies to maintain the security and functionality of the Platform. The following types of cookies may be set on your device when you access bedbet:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Preference cookies: Used to remember your settings, such as language preferences and notification choices, so you do not need to reconfigure them on each visit.
• Analytics cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the bedbet experience. Analytics data is not linked to your personal identity.

bedbet does not use advertising cookies, retargeting pixels, or cross-site tracking technologies. You may manage cookie preferences through your browser settings, though disabling essential cookies may prevent you from accessing certain platform features.

6. Sharing Your Personal Data

bedbet does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification providers: Third-party KYC and fraud screening services that assist bedbet in verifying player identities and detecting suspicious activity.
• Game providers: Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session identifiers) required to deliver their games on the Platform.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who support the technical operation of bedbet. All such providers are bound by data processing agreements that prohibit use of your data for their own purposes.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, bedbet may disclose player data to law enforcement agencies, financial intelligence units, or other competent authorities.
• Professional advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

In the event that bedbet undergoes a business restructuring, merger, acquisition, or sale of assets, player data may be transferred to the relevant successor entity, subject to the same or equivalent privacy protections as set out in this Policy.

7. Data Retention

bedbet retains personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business need. Specific retention periods include:

• Account and transaction records: Retained for a minimum of five years following account closure to comply with anti-money-laundering and financial record-keeping obligations.
• KYC verification documents: Retained for five years from the date of submission or account closure, whichever is later.
• Support and communications records: Retained for three years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and usage logs: Retained for twelve months on a rolling basis for security monitoring and platform analytics purposes.
• Marketing consent records: Retained for as long as your consent remains active and for one year following withdrawal of consent.

When personal data is no longer required for its original purpose and no legal obligation requires its retention, bedbet will securely delete or anonymise that data.

8. Data Security

bedbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bedbet platform.
• Encrypted storage of sensitive data including passwords (stored as one-way hashes) and financial details.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of the platform infrastructure.
• Incident response procedures to identify, contain, and report data security breaches in a timely manner.

While bedbet takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials and for ensuring that your device is secured with an up-to-date operating system and antivirus software. If you suspect any unauthorised access to your bedbet account, please contact [email protected] immediately.

9. International Data Transfers

bedbet is an internationally operated platform. Your personal data may be processed and stored on servers located outside Bangladesh. Where data is transferred internationally, bedbet ensures that appropriate safeguards are in place — such as contractual data processing agreements with service providers — to ensure that your data receives a level of protection consistent with the principles set out in this Policy.

10. Your Data Rights

As a player on the bedbet platform, you have the following rights with respect to your personal data:

• Right of access: You may request confirmation of whether bedbet holds personal data about you and, if so, obtain a copy of that data.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by bedbet.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction of processing: You may request that bedbet restrict the processing of your data in certain circumstances, such as while an accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request a machine-readable copy of the personal data you have provided to bedbet.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to the processing of your personal data where bedbet relies on legitimate interest as its lawful basis, subject to bedbet's overriding legitimate grounds.

To exercise any of these rights, please contact our data team at [email protected]. We will respond to your request within 10 business days. We may need to verify your identity before processing a data rights request to ensure that data is not disclosed to an unauthorised party.

11. Children and Minors

The bedbet platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data without appropriate consent, we will immediately close the account and delete all associated personal data. If you believe a minor has accessed the Platform, please notify us at [email protected] without delay.

12. Third-Party Links

The bedbet platform does not contain links to external third-party websites. This Privacy Policy applies solely to data processed by bedbet in connection with the Platform's own services. bedbet is not responsible for the privacy practices of any third-party service providers referenced in this Policy (such as payment processors or game studios), and we encourage you to review their respective privacy policies where relevant.

13. Changes to This Policy

bedbet reserves the right to update or amend this Privacy Policy at any time. Material changes will be reflected in a revised "Last Updated" date at the top of this page. Where changes are significant, we may also notify registered players via their account contact details. Continued use of the Platform following any update constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the bedbet data team at:

Email: [email protected]
Response time: Within 10 business days of receipt.
Operating hours: 24/7, with priority handling during Bangladesh Standard Time (BST, UTC+6) business hours.